Sanam AI

Account and Data Deletion

Last updated: 2 October 2026

You can delete your Sanam AI account and the data linked to it at any time. This page explains how, what is deleted and what we must keep.

1. Delete your account in the app

  1. Open Sanam AI and sign in.
  2. Go to Settings.
  3. Tap Delete Account.
  4. Choose a reason and confirm.

Your account is deactivated immediately and you are signed out.

2. Delete your account without the app

If you cannot use the app, send an email to support@sanamai.online from the email address registered on your account, with the subject "Delete my account". We will confirm it is you, deactivate the account within 7 days and tell you when it is done.

3. The 30-day restore period

For 30 days after you delete your account, you can change your mind: sign in again with the same email and choose to restore it. After 30 days the deletion is permanent and cannot be undone.

4. What is permanently deleted

  • Your profile: name, date of birth, gender and profile photo.
  • All your conversations and messages with characters.
  • Everything characters remembered about you.
  • Pictures generated for you.
  • Your push notification token and device details.
  • Your coin balance, unlocked characters and Premium access in the app.

5. What we keep, and why

  • Purchase and transaction records (order number, product, amount, date), without your profile details, for as long as tax, accounting and consumer law require.
  • Records needed for safety and legal reasons, such as reports of abuse or information we are legally required to preserve.
  • Encrypted backups may contain your data until they are overwritten, within about 90 days.

6. Delete some data without deleting your account

  • A conversation: open the chat, tap the menu and choose Clear Chat; or press and hold a conversation in the Messages list and choose Delete.
  • A single message: press and hold the message and choose Delete.
  • Profile details: edit them in Settings, under Edit Profile.

7. Subscriptions

Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play, under Payments and subscriptions, before or after deleting your account, or you will continue to be charged.

8. Questions

Write to support@sanamai.online, or to our Grievance Officer, Grievance Officer, Sanam AI, at support@sanamai.online.